Shipping Policy

Shipping Rates

At TechSpade, we work alongside trusted carriers like Fedex, DHL, USPS & many more to provide tracked shipping on all of our orders worldwide.

Our shipping times are as follows:

USA, Canada, UK, Australia — 
Standard Tracked Shipping (7-15 business days)

Europe — 
Standard Tracked Shipping (9-18 business days)

Rest of the World — 
Standard Tracked Shipping (12-24 business days)

We always do our best to deliver your product as quickly and efficiently as possible. All products are typically packed, and shipped within 24-48 hours.

For international orders, we are not responsible for import duties and customs fees.

 

Order Tracking

After your order ships, we send you a tracking number to check the status of your order.

All orders are shipped directly from our warehouse in Shenzhen, China. In some cases there may be a delay between the shipping label being created, and your order's tracking being updated. Since we ship internationally, your order will begin receiving more frequent tracking updates when the parcel has arrived with your local courier. 

In the meantime you will be able to track your order on our website here.

 

Unexpected Delays

Shipping times are estimates, not guarantees. In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control.

TechSpade is not responsible for any delays in delivery caused by an incorrect shipping addresses (the shipping address the customer enters at the time of the purchase is the address we will ship the package to).

If you order has been marked as delivered, but you have still not received it, we kindly ask that you wait an additional 3 business days for the courier to deliver your package before contacting us.

If your order has not been marked as delivered within 10 days of the estimated delivery date, we will be happy to issue a full refund on your order, or send a free replacement.

 

Shipping Protection

By removing Shipping Protection from your order, TechSpade is not responsible if your order is lost, stolen, or if your order has been delivered but you haven’t received it, in these cases, the client should contact the corresponding courier company.

Having Shipping Protection on your order ensures that your order is covered with a full refund or free replacement in the event of any loss, damage, or theft to your package, for all orders worldwide.

Additionally, Shipping Protection will ensure you receive a 50% refund on your order if it has not been delivered within the estimated delivery timeframe (even while still being on track for delivery).

If you have any questions or concerns, or your package is taking too long to arrive, please don't hesitate to contact us.